Review of Compliance Response Framework

Council at its meeting of 27 June 2019 considered a report in respect to proposed changes to the adopted Compliance Response Framework. It was resolved:

1. Endorse the release of the revised Compliance Response Framework for public exhibition and invite submissions for a period of 30 days.

2. Note that a further report will be brought back to Council for consideration following public exhibition of the revised Compliance Response Framework.

Council’s Compliance Response Framework, first adopted in 2015, sets out how Council will respond toward a range of customer request matters and the response times that will be applied accordingly.

The Framework differentiates between matters that primarily impact the self- interest of private individuals compared to those that impact the broader public interest with the focus of council’s limited compliance and enforcement resources being directed toward action that will benefit the broader public interest.

A review of the Framework has been undertaken to ensure the matters and response times remain relevant and consistent with service levels. The review has identified the need for additional matters to be included and various changes to better reflect the practice being applied to specific issues.

Further enhancement of the Framework is also proposed through the addition of a risk based escalation hierarchy developed to assist with managing community expectations in relation to possible compliance outcomes.

The exhibition period will be for 30 days from Wednesday, 10 July 2019 till 9 August 2019.