Bushfire Recovery News and Updates

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Our bushfire recovery page was created to support those in the Orara Valley, and other communities within our local government area, as they recover from the November 2019 bushfires.


There is a range of assistance available for local households, businesses, industries and landholders.

Coffs Harbour City Council is working in collaboration with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Service NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government

Our bushfire recovery page was created to support those in the Orara Valley, and other communities within our local government area, as they recover from the November 2019 bushfires.


There is a range of assistance available for local households, businesses, industries and landholders.

Coffs Harbour City Council is working in collaboration with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

Service NSW Bushfire Customer Care Service

For people impacted by bushfire, the NSW Bushfire Customer Care Service will help you navigate the support and financial assistance that's available across all levels of government.

Service NSW provides one-on-one support for people and businesses.

They can help with:

  • Accommodation advice
  • Relevant charitable services
  • Mental health and wellbeing services
  • Support for businesses
  • Clean-up services
  • Financial assistance
  • Grants and rebates
  • Insurance and legal support
  • Replacing lost ID
  • Volunteer RFS and SES payments.

Call 13 77 88 or visit the Service NSW website to register for a callback.

Community Consultation

This page will be used periodically for community consultation to learn what ideas our community may have for recovery and to find ways to improve disaster management in future events.

As of April 2020, Council has undertaken a series of community consultations with Orara Valley
residents and the broader community to inform the development of the proposed Program of Works for recovery including:

  • Community meetings at Nana Glen Community Hall on 28 January 2020 and 11 March 2020
  • A ‘Have Your Say’ survey on this page which received 42 responses
  • Telephone and in-person interviews with Nana Glen residents and Orara Valley businesses

Feedback has also been consolidated by the Acting Community Recovery Officer and from the community-led Orara Valley Bushfire Recovery Working Group

Additionally, Council has consulted internally and with the NSW Rural Fire Service.

'Sign Up' on this page to stay informed on further opportunities for consultation as well as community recovery updates.

Category Temporary housing   Show all

  • Temporary accommodation available

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    03 Apr 2020

    The NSW Government is working to make sure people in bushfire-impacted areas are safe and cared for.

    In the lead-up to Winter, there is still emergency accommodation available for people affected by bushfires.

    Any person affected by the bushfires can be put in temporary accommodation immediately by calling Service NSW on 13 77 88.